YES TAG gains momentum as it crosses 10,000 transactions

October 4, 2016

Yes Tag - a chatbot-based banking transactions app

Yes Tag – a chatbot-based banking app

YES TAG – a Chatbot-based banking app from private sector lender YES Bank is gaining momentum as it has crossed a major milestone of 10,000 transactions. The application enables users to carry on seamless chat banking on five messaging platforms, namely, Facebook Messenger, Twitter, Skype, Telegram and WeChat. In other words, YES Bank customers can do a banking transaction or make an enquiry while chatting with their friends or relatives.

YES TAG app enables the chat bot to perform easy, anywhere and anytime banking. For instance, users can simply launch Facebook Messenger app from YES TAG and send ‘BAL’ to the YES BANK bot to know their account balance. Customers can also check their recent transactions, do a fixed deposit enquiry, request a cheque book and much more. The Chatbot-based YES TAG can even transfer funds instantly to registered beneficiaries.

The unique benefit of this bot is that the user does not need to open or login into a separate app for carrying out banking transactions. YES TAG enables users to access banking service from any of the five chat platforms – be it while chatting with friend(s) on Facebook Messenger or tweeting on Twitter; or even while on a Skype call with a distant relative!

“We want to give our customers a personal concierge that gets all banking tasks done. YES TAG’s smart bot will soon recharge customers’ mobile/DTH, hot-list cards, register for e-statements, and even pay their bills,” said Ritesh Pai, Senior President & Country Head, Digital Banking, YES Bank.

The lender is also working on developing advanced artificial intelligence and multi-lingual profficiencies for these services. The bank is set to enhance capabilities of its chatbot to lead customers all the way to the nearest YES Bank branch or ATM should they need assistance, even after befriending this intelligent bot on the app-store.