Toll Operations Organization Chart!!

December 6, 2012

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Tolling Organization Chart varies from Operations to Operations. Given below is an illustrative example of the organization chart.

Manpower cost since the one of the major cost players in the O & M Budget, few of the pointers that can be kept in mind in reducing the same are:

While planning the Manpower, the following pointers are also to be kept in mind:

Weekly Off of the staff.
Relieve between the shift.
Leaves .( Cl / PL / SL / National Holidays )

1. Increase in level of position to the team member being hired :

Whenever hiring for a position if the candidates fits the bill hire by giving him increase in his position , this way we save cost ,i.e. for hiring a G.M Operations , he will be on higher package and for him to come and join us will have to give him a more lucrative offer . Other than that hire a level lower i.e. Plaza Manager and offer him the position of G.M Operations.

2. Mix of Team :

A mix of the team should be hired i.e. introduce a position of Asst for Blue Collar levels. I.e.we hire Toll Collectors and AsstToll Collectors and mix them in the duty allocation so that there is a mix of every in every shift.

3. Centralized :

For a stretch of more than one plaza we have a Centralized solution for Control Room,Audit,and POSetc. and so on. This helps in saving the manpower costs plus overheads.

4. Salary Linked to Performance :

For Top Positions we have salary divided into parts one is what they get and second is what they earn, by increasing the revenue.

5. Incentive Schemes :

We might give the team the same salary that was given by concessionaire but introduce various incentive schemes in place like for T.C.: highest vehicle processed, for L.A: Highest number of vehicles through his lane without Queing, for Cashier: Highest number of Bleed Off. Plus above all an incentive for everyone who helps plugs a leak in the system.

6. Standardization of System and Process :

We need to develop standard regarding system and process so that no matter which projects we work on our standards do not change drastically as this will help us in shifting people as and when there is requirement in any other project.

7. In House Training Team :

We develop the training team in-house which imparts training first time an operation starts and trains the key players so that for any refresher course the in-house team of that project can take charge.

8. Multi-Tasking Team :

Depending on the stretch of the project we can check on the facet of multi-tasking, for eg G.M Operations or Safety and Corridor Manager can also do the liaison of the project.

9. Audit :

The audit function at Project wise should be done with and the same should be done by toll Supervisor for his shift prior to banking in the vault for his shift.

10. Centralized functions : ( From H.O )

We have centralized position i.e. from H.O which aids or helps the individual projects this will help us in dividing their cost of multiple locations rather than one. Some of the functions that can be done from H.O are:Procurement,Accounts,Training,and Human Resources plus over and above we have Audits by the H.O in the projects that we have so as to have a better control over the system.

11. Lane Optimum Utilization :

After checking the traffic figures we will have to see what is the best possible way to utilize all the lanes also keeping in mind the minimum q length is not effected.

Cost Saving Techniques Flow Chart

source: Nipun Soni

9811471727

Management Graduate with over thirteen years of experience in Commercial Operation Management. Was a part of mobilization team of 2 BOT Projects (Delhi Gurgaon and Bangalore elevated Tollway Limited) plus setting the system and procedures for the biggest Point of Sale Operations in India at Delhi Gurgaon Super Connectivity Ltd.
Was also part of the mobilization team of India’s biggest Multi Level Car Parking in Delhi International Airport Pvt. Ltd.
Involved in opening and setting up systems and procedures in various hospitality outlets.

Written by ITW Editor · Filed Under Default

9 Comments on “Toll Operations Organization Chart!!” Post your comment

ITW Editor on December 6th, 2012 1:11 pm

Dear Readers,

All of you are welcome to share your view points like the one mentioned above. We will be happy to post them on our site.

Regards
Indian Tollways Team
[email protected]
Praveen Vasanth on December 7th, 2012 9:38 am

Hi! Nipun,
Nice article on Toll Organisation chart and their functions in brief. You can further expand it with Toll Route Operations as well.
Deependra singh shekhawat on December 7th, 2012 11:45 am

Nice article sir.
Sanjay Singh on December 7th, 2012 3:40 pm

Nice topic sir,
siddaraju on December 8th, 2012 3:23 pm

respected sir

it is very good article wish you best of luck in future
Satish Chand Jangid on January 2nd, 2013 10:08 am

Namaskar shriman,

Aaj ke BOT karyapranali ke sandharb main Apne pryogatmak vivran diya. Dhanyavad.

Apka
Satish Chand Jangid
Ramkishor Yadav on January 3rd, 2013 11:23 pm

Respected Sir

it’s super article.
Nishant Uppal on January 22nd, 2013 2:18 pm

Sir
Its Very Nice Article
PARMOD KUMAR on August 28th, 2013 9:21 pm

i need a toll job .. 2 year exp. in toll collector & lane executive . badarpur faridabad tollway ltd. hcc infra. plz help me.
regards
Parmod Kumar
8010630020