Metro’s service the best, cops’ the worst, Delhiites say

September 2, 2013

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Metro’s service the best, cops’ the worst, Delhiites say

NEW DELHI: Delhiites are happiest with the Delhi Metro Rail Corporation (DMRC) followed by the electricity department and unhappiest with the Delhi Police and the Municipal Corporation of Delhi (MCD) among all the public services.This was revealed during focus group discussions done as part of a perception survey done for the Delhi Human Development Report 2013. In the survey, people were asked to rate their dealings with government officials of various departments with whom they came into frequent contact. In this rating, Delhi Transport Corporation (DTC) and bus services were also given a decent rating.About 79% of respondents rated their interaction with DMRCpersonnel as good. Only about 10% said their interaction was good with Delhi Police and MCD, while over 40% actually rated their interaction with these agencies as poor. While women did not like the city’s transport system in general, they were appreciative of the Delhi metro.

When asked which was the most problematic service or issue, about a third of the respondents across all income categories rated sanitation services as the worst, though the concern was highest in the lower-income settlements. This was followed by water supply, which was rated the worst by a higher proportion of respondents in the three lowest income brackets indicating the problems faced by them with regard to availability of water in their localities. This revealed the wide disparities in the provisioning of basic services in terms of both quality and quantity. A sizeable proportion also rated bad roads and safety as problems in their areas.

Children cited lack of open spaces to play and quality of education and schools as their most pressing problems. For the elderly, the greatest concern was lack of pension and income security. The men surveyed disliked the city’s poor sanitation, open sewers and drains and water supply the most, while women listed safety, alcoholism and transport hassles as the things they disliked the most in Delhi.

The survey revealed that vulnerable sections like women, elderly, scheduled castes and the uneducated are more dissatisfied, which ties in with the survey showing how poorer localities and weaker sections are more deprived of basic services, safety and security.

Source-http://timesofindia.indiatimes.com